Are you passionate about delivering exceptional customer service and looking for a role where every day is different? We’re searching for a dynamic Customer Assistant to support our branches during an exciting period of growth.

In this role, you’ll have the opportunity to:
✔ Use your problem-solving skills to ensure a seamless customer experience wherever you’re needed.
✔ Play a key role in supporting our teams and contributing to our success as we continue to grow.

What you’ll need:
🚗 Access to a vehicle and willingness to travel across our branches.
💬 A passion for helping customers and working collaboratively with teams.
🌟 A flexible, can-do attitude and a commitment to making a real difference.

This is a fantastic opportunity to grow your skills, expand your experience, and be part of a supportive team dedicated to helping our members achieve their financial goals.

Here’s how you can contribute to our vibrant community while ensuring our members feel valued and supported:

Key responsibilities include:

🤝 Understand and Assist: Take the time to identify member needs and introduce them to the products and services we offer. Your knowledge and genuine care can help them make informed decisions.

✅ Accuracy Matters: Process all requests accurately and efficiently, ensuring our tills balance and administrative tasks are completed right the first time. A reliable service is the bedrock of trust!

🎯 Goal-Oriented: By achieving your individual goals, you play a vital role in the success of our Branch Network. Together, we can reach new heights.

🌍 Flexibility: Be prepared to support operational demands by working at different branches when needed. Your flexibility strengthens our team and our commitment to service.

📚 Continuous Learning: Stay updated with training to ensure you meet the Society's standards. Knowledge is power, and it enhances your ability to serve our members effectively.

💬 Customer-Centric Approach: Follow our customer service standards diligently, ensuring that every interaction is focused on enhancing member satisfaction and operational efficiency.

❤️ Community Engagement: Actively promote good customer relations and nurture community initiatives. Your positive approach helps build a stronger, more connected society.

🔍 Resolving Complaints: Handle customer complaints with empathy and efficiency, adhering to our procedures for summary resolutions and knowing when to escalate issues.

We value adaptability and collaboration in our team and as a Customer Assistant, you may be required to work across different branches within the network as needed.

What can we offer you?

As a Society, we value our employees. This is reflected in the benefits offered to our employees:

• A minimum of 25 days annual leave, plus bank holidays, increasing with tenure
• Opportunity to purchase an additional three days annual leave each year
• Additional day off for your birthday
• A great work/life balance 
• Annual discretionary bonus based on performance
• Access to Pension Scheme to help you plan for your future
• Private healthcare cover
• Four times basic salary life cover
• Enhanced family leave pay
• Three days paid leave per year to work in the community or as a volunteer
• Access to the enhanced wellbeing and mental health support offered through the Society including Employee Assistance Programme, Mental Health First Aiders and internal wellbeing portal
• Perks and savings including gym discounts, online cashback and lifestyle offers
• Opportunity for career progression with access to professional individual development & training schemes

The more we develop our employees, the stronger we become. We care about our people, their wellbeing and their progress.

How to Apply:

If you are passionate about delivering top-notch customer service and helping members achieve their financial goals, please apply by submitting a copy of CV!

Join us at Hinckley & Rugby and make a difference in our members’ lives every day!

We are committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, age, gender, sexual orientation, disability, or any other status protected by applicable law. We believe that a diverse and inclusive workforce leads to greater innovation and success, and we are dedicated to fostering an environment where everyone feels valued, respected, and included.

We look forward to receiving your application!