Position: Customer Service Assistant

Employment Type: Full-time

Do you thrive on getting the details right?

Are you passionate about making a difference to our customers?

We’re looking for a dedicated and detail-oriented Customer Service Assistant to join our team in Customer Services.

This role is essential in delivering high-quality, customer-focused administrative and telephony support to our mortgage and savings members, in line with our values and customer promise.

As a Customer Service Assistant, you’ll play a key part in ensuring that every interaction, whether it’s a phone call, or internal request is handled with care, accuracy, and professionalism. This role primarily involves handling telephone and online customer enquiries. You’ll also be responsible for managing a variety of administrative tasks, including responding to member correspondence, processing documentation, and maintaining accurate records. Your work will directly contribute to delivering fair outcomes and a consistently excellent experience for our members.

You’ll be accountable for progressing tasks efficiently, following internal processes and regulatory requirements, and ensuring that all service standards and KPIs are met. Your attention to detail and commitment to doing the right thing will shine through.

We’re looking for someone who is organised, proactive, and passionate about delivering service that reflects our values. Previous experience in a customer service or administrative role would be beneficial, but not essential.

How to Apply

If you’re passionate about delivering meaningful service and want to be part of a supportive team that values integrity, collaboration, and doing the right thing - this could be the perfect opportunity for you. Please submit a copy of your CV and covering letter by 10 June 2026.

We are committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, age, gender, sexual orientation, disability, or any other status protected by applicable law. We believe that a diverse and inclusive workforce leads to greater innovation and success, and we are dedicated to fostering an environment where everyone feels valued, respected, and included.